Customer Care

Shipping

Which countries does Little Liffner ship to?

We ship worldwide using DHL, FedEx and UPS shipping options.

What are the shipping costs?

EU: Standard 15 EUR. Express, 25 EUR.
Rest of Europe (Non EU): Standard 19 EUR. Express, 29 EUR.
USA: Express 19 USD (Duties and taxes included in price on all orders to the USA)
China & Hong Kong: 19 EUR

Rest of the World: 19 EUR

What are the delivery times?

Sweden

1-2 business days with DHL

EU

Standard 2-4 business days with UPS

Express 1-2 business days with UPS

UK

Standard 2-4 business days with UPS

Express 1-2 business days with UPS

USA 

Standard 2-4 days with Fedex

Rest of the world

Standard 2-4 days with Fedex

Do I have to pay duty or import charges for the USA? 

Duty and import charges are free on all orders under 800 USD.

Do I have to pay duty or import charges for the UK?

Yes, you have to pay regular VAT and customs duty on all orders. Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country. Little Liffner is not liable for these costs. If you decide to refuse your shipment, you are responsible for the original shipping charges and the cost of returning the package. This amount will be subtracted from your refund.

Do I have to pay duty or import charges for the rest of the world?

Please check with your local import office to see if you need to pay additional tax and duties. 

Do I need to sign for my order?

Orders operated by DHL and UPS require a signature. FedEx deliveries are signature-free.

Check with local courier for their operation hours. 

Am I able to track my order?

Yes, a tracking number will be sent when the order is shipped. Please note that it may take up to 24 hours before you can track your order.

How do I return or exchange an item?

If you are not 100% satisfied with your items/order you can return or exchange it within 14 days of receiving it. Please email customerservice@littleliffner.com for further instructions.

Below are the cost of returns which will be deducted from your order payment:

Sweden: 69 SEK

EU: 15 EURO

All other countries: 30 EURO

Payments

What are the payments options available?

We offer payment with VISA, Matercard, American Express, Maestro, Paypal, Klarna, Google Pay, Apple Pay, Bancontact and iDEAL.

For Chinese customers we offer Alipay, Wechat Pay and Union Pay.

When will I receive my refund for my returned order?

Once we have received and processed your return at our warehouse, you will receive a refund using the same payment method you used at checkout. 

How do discount codes work?

You can apply discount codes when you start the checkout process. Please note that you cannot use discount codes for pre-orders or items on sale.

Pre-orders

How do pre-orders work?

A preorder gives you the chance to reserve and buy an item before it’s available in stock. These items have a “Preorder” button, instead of an “Add to cart” one. When the bag is ready for delivery an additional email is sent to finish the rest of the payment. We reserve the bag for 14 days for shipment afterwards we cannot guarantee immediate delivery depending on stock levels. Delivery dates are estimates and can be both earlier and later than expected. A preorder item and an in-stock item can’t be ordered together. Discounts are not applicable on pre-orders.

How can i pay for a Pre-order?

You can either put a 10 % non-refundable down payment for your order or pay the full amount with a 10 % discount on the total price. Regular discount codes are not applicable on pre-orders.

Can i use discount codes on pre-orders?

No, regular discount codes are not applicable on pre-orders.

Returns & Exchanges

How do I return or exchange an item?

If you are not 100% satisfied with your item you can return or exchange it within 14 days of receiving it. Please email customerservice@littleliffner.com for further instructions. Please note that all return costs are at the customers expense.

Do I have to pay for return shipping?

Yes, below are the cost of returns which will be deducted from your order payment:

Sweden: 69 SEK

EU: 15 EURO

USA: 30 USD

All other countries: 30 EURO

Tracking

I have ordered a item, how can I track it?

Once we have shipped your order you will receive a shipping confirmation email with your tracking number. Please note that it may take up to 24 hours before you can track your order.

I have a tracking number but nothing shows up?

Please note that it may take up to 24 hours before you can track your order. If it is not showing after 24 hours please email customerservice@littleliffner.com for further assistance.

Brexit

Do I have to pay duty or import charges for the UK?

Yes, you have to pay regular VAT and customs duty on all orders. Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country. Little Liffner is not liable for these costs. If you decide to refuse your shipment, you are responsible for the original shipping charges and the cost of returning the package. This amount will be subtracted from your refund.

What is the delivery time for the UK?

Between 3-6 business days with UPS Express Saver+

Care Instructions

Looking after your bag

Your Little Liffner bag is always treated in manufacturing to make it more resistant to water and stains. We suggest you use leather conditioner occasionally to maintain the quality of the leather and to keep it hydrated.

Always store the bag stuffed (to keep its shape and avoid unnecessary creases) in the Little Liffner dust bag while not used. Always avoid abrasive surfaces to prevent the bag from developing marks. By doing this you help your bag last longer and reduce the environmental impact on your product.