Customer Care

Shipping Sweden We offer free shipping on all orders over € 150. Swedish orders are shipped with DHL and delivered to your closest DHL service point. A notification will be sent by sms or dispatch note when your package is ready to be collected. Orders are processed within 24 hours and typically delivered within 1-2 business days.

Shipping International International orders are shipped with UPS or FedEx according to the below chart and without any shipping cost when placing an order over €150. Please note that the goods cannot be left to you without a signature and that the courier's usually operate between 8am-6pm business days. Shoppers from outside EU may have to pay tax or duty in their home country. Please contact your local customs office for further information. International orders are processed within 36 hours.

 

UK shoppers will have to pay VAT and import duties on orders on their order upon arrival to the UK. This will be handled by the courier before delivery.

All EU countries Shipping with UPS Express Saver+, 3-6 business days.

USA Shipping with FedEx Economy Express, 4-7 business days.

China & Hong Kong Shipping with FedEx Economy Express, 5-10 business days.

Rest of the World Shipping with FedEx Economy Express, 4-10 business days. 

Please allow a few extra days for your order to get process through customs clearance due to Covid-19. 

Sale Items The buyer is responsible for shipping costs of sale items.

Returns & Exchanges We are happy to help you change or return your product. Read more about our policies for RETURNS/EXCHANGE, terms of service and privacy.

Pre-orders A preorder gives you the chance to reserve and buy an item before it’s available in stock. These items have a “Preorder” button, instead of an “Add to cart” one. We require a 10 % non-refundable downpayment for all pre-orders. When the bag is ready for delivery an additional email is sent to finish the rest of the payment. We reserve the bag for 14 days for shipment afterwards we cannot guarantee immediate delivery depending on stock levels. Delivery dates are estimates and can be both earlier and later than expected. A preorder item and an in-stock item can’t be ordered together. Discounts are not applicable on pre-orders.